From Siloed Advising to Coordinated Care: Building a 360-Degree Support Ecosystem

Keywords: 

Student Success Training and Development Technology and Social Media

Abstract: 

Academic advising cannot carry holistic student success work alone, but it can help organize the network students need. This session shares how one institution is using a student success platform, onboarding surveys, early alerts, role-based access, advising readiness metrics, and cross-divisional care centers to move from isolated support to coordinated care. Presenters will describe the people, processes, and technology behind the model, including how advising touchpoints are connected to academic planning, basic needs, career exploration, financial wellness, and persistence strategies. Academic advisors, advising administrators, and student success leaders will examine a transferable framework, discuss implementation challenges, and identify one opportunity to strengthen coordinated care at their own institution.

Date: 

Tuesday, September 22, 2026 - 1:00pm to 2:00pm

Presenter(s): 

Rolicia F. Martin, MPH

Title: 
Assistant Director for Advising Training and Technology, Office of Student Success and Retention / Center for Academic Success and Achievement
Institution: 
Morgan State University

Blake E. Williams, MA

Title: 
Assistant Director, Center for Academic Success and Achievement (CASA)
Institution: 
Morgan State University

Freddie L. Davis, MBA

Title: 
Assistant Director for Academic Advising, Office of Student Success and Retention
Institution: 
Morgan State University

Ryan Z. Maltese, JD, PhD

Title: 
Associate Vice President for Student Success and Retention
Institution: 
Morgan State University