Posts Tagged ‘higher education’

Advising, Counseling, Coaching, Mentoring: Models of Developmental Relationships in Higher Education

  • June 28, 2013

Introduction

A concern for student development has existed in some form since the establishment of institutions of higher education. As student needs have evolved, developmental strategies similarly have adapted to meet those needs. Major theoretical models emerged from psychology and sociology in the early twentieth century and examined the interaction between the college environment and student development (Evans, Forney, Guido, Patton, & Renn, 2010). Notably, the work of Erikson (1950, 1968) and Chickering (1969; Chickering …

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Higher Education: A Conspiracy? How Students View Their Chances At A Four-Year Institution

  • August 24, 2012

Abstract

Many students in four-year-degree institutions do not graduate within the stipulated time period. In this paper, we address a growing student explanation for this phenomenon: A “conspiracy” by university administrators to deliberately delay graduation by implementing poor academic advising in order to profiteer from student haplessness. It draws upon findings from a larger study exploring undergraduates’ usage and perceptions of as well as satisfaction with academic advising. The study was conducted in 2011 at …

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Customer Service in Higher Education: Finding a Middle Ground

In the business world, customer service is a prized commodity as it directly impacts the bottom line. Given the struggling economy, traditional higher education institutions are dealing with decreased revenues and searching for ways to do more with less. One way for colleges and universities to accomplish this objective is to place a renewed focus on meeting or exceeding the expectations and needs of their customers, namely their students. One could argue that the meteoric …

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