Author Archive

“That’s not what I said:” Communication gaps in advising

  • October 2, 2017

Ann Lieberman Colgan, Ed.D., West Chester University


The ability to comprehend, act upon, and disseminate essential communication plays a critical part in student success in higher education. Yet many faculty, staff, and administrators can recollect dozens of stories about students who missed important information, and the resulting consequences ranged from hilarious to tragic. Therefore, academic advisers must read the signposts of missing comprehension; advisers must detect students’ selective hearing, partial reading, or limited grasp …

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     ISSN: 1521-2211